Terms and Conditions

Guidelines for services and products on our website.

Welcome to Smash Tennis Academy! Thank you for visiting our website. This page defines the terms and conditions with which we supply products and services on our website. Please read these terms and conditions carefully before proceeding with using our services. Please visit our website regularly as we may change these terms and conditions at any point without specifically alerting you to any of the changes made.

Rain policy

In the event of rain during a private lesson:

1.1 Smash Tennis coaches have the right to cancel a lesson up to one hour before start time, based on the NEA weather forecast if Raining (Cat1 or Thunder & Lighting). All lessons are deemed as ‘on’ unless cancelled by the tennis coach.

1.2 If it rains before the lesson begins, there will not be any charges and a make-up Tennis lesson would be conducted on another date.

1.3 If it rains in the first 30 minutes of the lesson, according to the coaches’ watch, the lesson will be charged for 30 minutes.

1.4 If it rains between 30-60 minutes of the lesson time, according to the coaches’ watch, the one-hour lesson fee will be charged in full.

In the case of rain during a group lesson/camp:

1.5 Smash Tennis coaches have the right to cancel a group lesson up to one hour before start time, based on their judgement of the NEA weather forecast. All groups are deemed as ‘on’ unless cancelled by the tennis coach.

1.6 If it rains in the first 30 minutes of the lesson, according to the coaches’ watch, the lesson will be charged for 30 minutes.

1.7 If it rains between 30-60 minutes of group, a one-hour group/camp fee will be charged, with the same principal applied to the second/third hour, where applicable.

Cancellation policy

2.1 Full fee charged for no show or any cancellation within 24 hours of scheduled lesson time.

Group package sign up policy

3.1 All group package lessons signed up for are reoccurring according to package term, after which it is compulsory to attend all lessons. There will be no cancelation policy for groups, which will be charged in full for the remainder of the signed term, regardless of attendance.

Punctuality

4.1 Please be punctual for every Tennis lesson. If late, the lesson will be carried out with the remaining duration and considered as one lesson with no make-up.

Payment

5.1 All lessons, whether private, group or camp, must be paid in full before attendance is possible.

5.2 Smash Tennis is a cashless business and as such, all payment will be via Payment is to be made only to Smash Tennis Academy.

PayNow: UEN 53437203A

Bank Transfer: OCBC Account 595057274001

Notices

6.1 We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be posted on-line. However, continued use of the site will be deemed to constitute acceptance of the new terms and conditions.

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