Welcome to Smash Tennis Academy! Thank you for visiting our website. This page defines the terms and conditions with which we supply products and services on our website. Please read these terms and conditions carefully before proceeding with using our services. Please visit our website regularly as we may change these terms and conditions at any point without specifically alerting you to any of the changes made.
In the event of rain during a private lesson:
1.1 Smash Tennis coaches have the right to cancel a lesson up to one hour before start time, based on the NEA weather forecast if Raining (Cat1 or Thunder & Lighting). All lessons are deemed as ‘on’ unless cancelled by the tennis coach.
1.2 If it rains before the lesson begins, there will not be any charges and a make-up Tennis lesson would be conducted on another date.
1.3 If it rains in the first 30 minutes of the lesson, according to the coaches’ watch, the lesson will be charged for 30 minutes.
1.4 If it rains between 30-60 minutes of the lesson time, according to the coaches’ watch, the one-hour lesson fee will be charged in full.
In the case of rain during a group lesson/camp:
1.5 Smash Tennis coaches have the right to cancel a group lesson up to one hour before start time, based on their judgement of the NEA weather forecast. All groups are deemed as ‘on’ unless cancelled by the tennis coach.
1.6 If it rains in the first 30 minutes of the lesson, according to the coaches’ watch, the lesson will be charged for 30 minutes.
1.7 If it rains between 30-60 minutes of group, a one-hour group/camp fee will be charged, with the same principal applied to the second/third hour, where applicable.
2.1 Full fee charged for no show or any cancellation within 24 hours of the scheduled lesson time.
2.2 Medical Reasons
We understand that genuine illnesses and injuries may arise unexpectedly. Clients should inform Smash Tennis as soon as possible if they are unable to attend due to medical reasons.
2.3 Medical Certificates (MCs)
The submission of a Medical Certificate (MC) does not automatically waive the cancellation fee. Requests for a waiver or replacement lesson due to medical reasons will be reviewed on a case-by-case basis at the sole discretion of Smash Tennis, taking into account factors such as the client’s attendance history, notice provided, and coaching commitments.
2.4 Smash Tennis reserves the right to make exceptions in exceptional circumstances. Any decision to waive cancellation fees or provide a replacement lesson is made solely at the discretion of Smash Tennis and does not constitute a precedent for future cancellations.
3.1. All group sign-ups are based on a term package, which runs over 10 consecutive weeks. Lessons are progressive, and regular attendance is important for your development and for maintaining group consistency.
10-Class Package:
You may defer (i.e., skip without being billed) up to 2 classes per term with at least 24 hours’ notice.
5-Class Package:
You may defer 1 class per term with at least 24 hours’ notice.
A deferment means you can skip a class without being charged, and it will be rescheduled.
Classes missed without notice will be counted as used and cannot be deferred.
For extended absences (e.g. travel, exams), you may request to freeze your package with at least 2 weeks’ notice.
There will be no cancellations or refunds once the term begins. All classes are billed in full for the signed term, regardless of attendance.
Please contact us via WhatsApp or email for deferment or freeze requests.
4.1 All private lesson packages come with a fixed validity period to encourage consistency and progress, with built-in flexibility:
5-Class Package
Valid for 8 weeks from the date of the first lesson.
10-Class Package
Valid for 16 weeks from the date of the first lesson.
If you’re travelling or have extended commitments (e.g. overseas trips), you may request to freeze your package. Please notify us in advance so we can pause the validity period.
If you are unable to complete the package within the validity period, extension requests will be reviewed on a case-by-case basis and are not guaranteed.
We recommend regular scheduling to make the most of your lessons and stay on track with your development.
5.1 Please be punctual for every Tennis lesson. If late, the lesson will be carried out with the remaining duration and considered as one lesson with no make-up.
6.1 All lessons, whether private, group or camp, must be paid in full before attendance is possible.
6.2 Smash Tennis is a cashless business and as such, all payment will be via Payment is to be made only to Smash Tennis Academy.
PayNow: UEN 53437203A
Bank Transfer: OCBC Account 595057274001
7.1 We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be posted on-line. However, continued use of the site will be deemed to constitute acceptance of the new terms and conditions.
